Terms and Conditions Eden Valley Glamping

Payment Policy – 50% deposit is required at time of booking with the balance to be paid 28 days before the start of your holiday. We will send you a reminder 35 days before by email. If the balance is not paid within 28 days of the start of your holiday we will cancel your booking and cannot refund your deposit.

Cancellation/No show policy – If you fail to arrive for your holiday without giving notice we cannot give a refund at that late stage. If more than 48 hours’ notice is given we may at our discretion offer an alternative date suitable to you, subject to availability. We can only change the booking once and the alternative must be taken within 12 months of original holiday. In the event of cancellation of booking by us; if we are unable to provide the booked holiday we will refund in full.  We strongly advise you take out the appropriate travel insurance so you can have peace of mind that your costs will be covered should you need to cancel your holiday for any reason.

Group bookings – We are a small quiet site and welcome families, couples, groups of friends and single people. We don’t cater for Hen or stag parties so if a party site is what you are looking for them don’t choose us. If you wish to book more than one pod, then let us know before you book.

Code of conduct – We seem to be in the middle of nowhere but we do have neighbours who we really like and we are keen not to intrude on the peace of the valley. We ask guests to respect fellow guests and keep the noise down to a minimum after 10.00. We do not allow amplified music. If this rule is contravened, then we reserve the right to ask noisy/disruptive guests to leave. Parents are responsible for children under 16 and must supervise them at all times.

Liability- When you submit a booking via our online reservation system you will receive an automatically generated summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation to be sent by email or by post.

Arrivals and Departures – All visitors must report to Eden Brows Lodge (Bungalow next to car park) on arrival and we will show you to your pod and around the site unless alternative arrangements have been made. Only guests on original booking are allowed to stay on site. Any extra guests will only be permitted to stay on site at the owner’s discretion. Any day visitors must identify themselves to the site owners so we know who’s on the site for evacuation purposes in the event of a fire.

Check in is between 16.00 -20.00

Check out 10.00am

Late arrivals after 20.00 must be arranged in advance, give us a call if any problems.

Late check out may incur additional charges if not by prior arrangement.

Parking and property – Free parking is available in our car park adjacent to the site and cars are parked at owner’s risk. We accept no responsibility for any losses or damage that may occur to your car or any property whilst on Eden Valley Glamping site. We have a bicycle store; bicycles are stored at owners own risk. There is no vehicle access to the field.

Breakages and damage – Accidents do happen and please let us know if anything is broken or damaged, we hope not to charge but reserve the right to do so if larger costs are involved.

Rubbish and Recycling – All rubbish and recycling should be sorted appropriately and taken to our recycling bins. Please wash and squash as we have to dispose of the rubbish and recycling ourselves.

Camp Kitchen –  We have a communal camp kitchen where you can enjoy our wood burning stove and a large variety of games. We have a selection of outside games too. Cooking facilities are available if you wish to tackle something more adventurous. Please be aware we cannot confirm what other ingredients have been used in the kitchen if you have any allergies. Guests use the facilities at their own risk.

Dogs – We do cater for dogs in Croglin and Cross Fell Pods only. Dogs must be kept on a lead on site as we have livestock in the adjoining field.

Smoking – No smoking policy applies to all our Pods, Camp Kitchen and site. Your cooperation is appreciated.

Fire pits/BBQ’s – A fire pit/BBQ is provided for each Pod, logs and charcoal can be purchased on site (bring cash). No campfires or guests own BBQ’s are permitted on site. Fire pit must be used on the paved area in front of Pod only.

Complaints – If a problem arises during your stay please let us know as we would really like to resolve it as soon as possible. If in the unlikely event, you do wish to complain later you can contact us by phone or email and we will try to resolve any issue as soon as possible.